However, the toppings are regularly outdated (for example, I've known broccoli was an available topping for some time now from going to the store location in-person, but it still hasn't appeared as an option when customizing a BYO 11-inch pizza), the rewards or promotions that I keep getting emails about never show up in the rewards section of the app, and there's no way to give feedback for issues with either the order or the app. I love Blaze pizzas so I was so stoked to find out they had an app to streamline the process. Hopefully I’ll somehow get my $30 refunded This was such a bad experience, I’ll never patronize Blaze again. If I had ordered through Uber eats (or doordash) I could’ve messaged someone through the app and gotten it re-delivered, but using the blaze app there is no way for anyone to help you, and no way to reach the store. Their app has no option to click if a problem with your order or your delivery. So you would sit hungry wondering what’s going on trying to contact the store for an hour before finally just giving up. There is no way to actually get ahold of anyone and ask if they can re-deliver your order or give you a refund. When you go there your only option is to send them a message of why your experience was bad. There is no way to reach the local restaurant because it goes straight to voicemail, and when you call the corporate number they tell you you have to go on the website to the help section. Actually bad customer service doesn’t describe it because it’s actually no customer service. That’s when I realized what bad customer service they had if using delivery via their app. But tonight ordered two pizzas from them using their own app, the app said it was delivered yet my pizza was not here. And have used their app for delivery several times without incident. Have eaten in-person in the store without issue. Potential disaster if using App for delivery
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